Disc Number 1: National Shopping Statistics

Track 1: Introduction to the Road to Success / The Meaning of Integrity
Track 2: National Shopping Statistics: Prompt Approach
Track 3: National Shopping Statistics: Proper Approach
Track 4: National Shopping Statistics: Gathering Customer Information
Track 5: National Shopping Statistics: Qualifying the Customer
Track 6: National Shopping Statistics: Detailed Product Presentation
Track 7: National Shopping Statistics: Demonstrate the Vehicle
Track 8: National Shopping Statistics: Retail Buyers Order
Track 9: National Shopping Statistics: Ask for the Sale
Track 10: National Shopping Statistics: Control the Sale
Review and Answer All Questions for Disk Number 1

Disc Number 2: The Ultimate Objective

Track 1: The Ultimate Objective of the Successful Salesperson
Track 2: General Responsibilities of the Automobile Salesperson: Introduction
Track 3: General Responsibilities of the Automobile Salesperson: Part I: Personal Work Habits
Track 4: General Responsibilities of the Automobile Salesperson: Part II: Prospecting
Track 5: General Responsibilities of the Automobile Salesperson: Part III: Selling
Review and Answer All Questions for Disk Number 2

Disc Number 3: The Road to the Sale

Track 1: The Road to the Sale: Introduction
Track 2: The Road to the Sale: Step I: First Impression - Meeting and Greeting
Track 3: The Road to the Sale: Step II: Establish Common Ground - Build Trust
Track 4: The Road to the Sale: Step III: Qualifying the Customer
Track 5: The Road to the Sale: Step IV: Product Presentation
Track 6: The Road to the Sale: Step V: Demonstrate the Vehicle
Track 7: The Road to the Sale: Step VI: Trial Close
Review and Answer All Questions for Disk Number 3

Disc Number 4: The Road to the Sale (cont.)

Track 1: The Road to the Sale: Step VII: Look at the Customer's Trade
Track 2: The Road to the Sale: Step VIII: Service Walk - Sell the Dealership
Track 3: The Road to the Sale: Step IX: Close the Deal - Part I: Introduction
Track 4: The Road to the Sale: Step IX (cont.): Close the Deal - Part II: Types of Closes
Track 5: The Road to the Sale: Step IX (cont.): Close the Deal - Part III: Fielding Objectives
Track 6: The Road to the Sale: Step IX (cont.): Close the Deal - Part IV: Commitment to Purchase
Track 7: The Road to the Sale: Step X: Turnover and Delivery
Track 8: Concluding Thoughts on The Road to the Sale
Review and Answer All Questions for Disk Number 4

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